Consumer Protection Laws; Reality vs. Myth
Ohio offers consumer protection in several different types of transactions. For instance, there is a Lemon Law for new car purchases which allows a buyer to bring a claim against the vehicle’s manufacturer if the buyer has experienced problems within the first year or first 18,000 miles of delivery. The problems must substantially impair the use, value, or safety of the car and must have been reported to the manufacturer within the first year or 18,000 miles.
Protection is also provided to consumers under the Consumer Sales Practices Act, the Telephone Solicitation Sales Act, the Home Solicitation Sales Act, as well as legislation including but not limited to automobile repairs, home mortgages, credit cards, store refund and return policies.
Despite a popular belief that consumers have a right to cancel a contract within 3 days of signing, no such right exists. Some exceptions which allow cancellation within 3 days under certain circumstances include mortgage refinance contracts, sales made to a consumer in the consumer’s home and prepaid entertainment contracts. Buyers should consult an attorney before signing any contract.
While consumer protection laws exist, buyers still need to exercise care when signing contracts; whether it is a credit card receipt for an in-store purchase or a contract to buy a home.